hardrockhotelcasinolasvegas

Casino

Stop off The Strip and step into the paradise that is The Mirage Hotel & Casino. We have all your favorite table games, tournaments, and slot machines.

Slots

Whether you're a beginner or an experienced slot player, play a penny or play $1,000, you're sure to discover a game that suits your winning streak.

Keep Exploring

Entertainment

You've not experienced Las Vegas to its fullest unless you've taken in one of the exclusive shows at The Mirage.

Meetings & Conventions

Your perfect vision. Our vast resources. The Mirage is truly the ultimate Vegas destination for any occasion.

Nightlife

From the hottest nightclubs to the swankiest bars & lounges, plan for a good time when you party with us.

Hotel

Discover The Mirage Hotel & Casino, a AAA Four Diamond award-winner located center-Strip with its iconic volcano welcoming you to a paradise of 24-hour action.

Amenities

Whether you are staying in or planning a night out, our staff is here to ensure your getaway is truly extraordinary.

Dining

From Steakhouses to fast food, browse all the restaurants at The Mirage.

Weddings

Your wedding is a once-in-a-lifetime experience and should be as special as you are.

Revised: December 19, 2022

1. Conditions for Use of the Site

The Site is offered subject to your acceptance without modification of this Agreement. By accessing or using the Site, you agree to be bound by all of the terms and conditions of the Agreement as such terms and conditions may be modified by us from time to time in our sole discretion. Furthermore, by using this web site, you represent that (i) you have the capacity to be bound by these terms and conditions and (ii) if you are acting on behalf of a company or other entity, you have the authority to bind such company or entity. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE AGREEMENT WITHOUT MODIFICATION, THEN YOU MAY NOT ACCESS OR USE THE SITE. Please check this Agreement periodically for changes. Your continued access or use of the Site following any changes to the Agreement constitutes your acceptance of those changes.

2. Age Restrictions

The Site is intended for persons who are 18 or older. If you are under 18, or not of legal age to form a binding agreement, you may not access or use the Site. If you are under 21, you may not access or use portions of the Site that are intended for persons who are 21 or older. For example, our Unity program and gaming content is intended for persons who are 21 or older.

3. Passwords and Security

Some areas of the Site may be restricted to registered users. When you register for access to restricted areas of the Site, you agree to submit accurate and complete information and to update such information as required from time to time. If we suspect that your information is untrue, inaccurate, out-of-date, or incomplete, we may suspend or terminate your access to the Site or request additional information from you. When registering for access to restricted areas of the Site, you may be asked to select a personal, non-transferable password. You may also be asked to provide information that we will use to confirm your identity in the event you submit a request for a lost or forgotten username or password. You are solely responsible for all activities that occur under your password-protected account and for ensuring the protection of your account information. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security that is known or suspected by you. Password-protected accounts may not be shared or used by more than one individual. You agree that we may send to you in electronic form any notices or other communications regarding this Site.

4. Copyright and other Intellectual PropertyM

All content and other materials available at the Site, including without limitation trademarks, service marks, trade names, images, audio, text, software and the "look and feel" of the Site, (collectively, "Site Content") are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, distribute, display, perform, transmit, sell, or otherwise use any Site Content without our express written permission. In this regard, users are prohibited from downloading, republication, retransmission, reproduction or other use of any image (and other similar content).

5. User Comments

We welcome your comments, but please note that by uploading, submitting or otherwise disclosing or distributing content of any kind including but not limited to, comments, feedback, reviews, photographs, original art, notes, messages, ideas, suggestions, or other communications (collectively Comments) at or otherwise through the Website, you: grant to Hard Rock the perpetual, irrevocable, non-exclusive, royalty-free right to use, reproduce, display, perform, adapt, modify, distribute, make derivative works of and otherwise exploit such Comments in any form and for any purpose, including without limitation, any concepts, ideas or know-how embodied therein without restriction and without compensating you in any way; represent and warrant to Hard Rock that you own or otherwise control all rights to such Comments and that disclosure and use of such Comments by Hard Rock (including without limitation, publishing content at the Website) will not infringe or violate the rights of any third party; and acknowledge that the Comments may not be treated confidentially. FOR THIS REASON, WE ASK THAT YOU NOT SEND US ANY COMMENTS THAT YOU DO NOT WISH TO ASSIGN TO HARD ROCK, INCLUDING ANY CONFIDENTIAL INFORMATION OR ANY ORIGINAL CREATIVE MATERIALS SUCH AS STORIES, PRODUCT IDEAS, COMPUTER CODE, PHOTOGRAPHS, OR ORIGINAL ARTWORK. While we welcome such Comments from third parties but please note that Hard Rock is not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website as Comments are those of such third parties and not of Hard Rock, and Hard Rock does not endorse any such opinions, statements, or materials.

6. User Content

By sharing photos, videos, information, text, messages, files, music, sounds, messages or other content or materials (“User Content”) on third party platforms and websites such as Instagram, Twitter, Facebook, Olapic (our third party photo sharing software provider) with a hash tag designated by Hard Rock or directly uploading User Content to the Website (“Submissions”), you are agreeing to the following: As between you and us, you own all User Content. You grant Hard Rock a license to reproduce, display, perform, distribute, and otherwise use your User Content in connection with the Website and for other Hard Rock marketing purposes, including but not limited to marketing campaigns via any medium including but not limited to social media and print campaigns, customer communications, store materials and signage, social media, and any other form of marketing currently known and used or not yet known or developed. Hard Rock may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Hard Rock or the Website. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time. You promise that: You own all rights to your User Content or, alternatively, that you have the right to give Hard Rock the rights described above; you have paid and will pay in full any fees or other payments that may be related to the use of your User Content; and your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. Hard Rock may refuse to accept or transmit User Content for any reason, as well as remove User Content from the Website for any reason. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by Hard Rock to be used, it may be displayed for other users to see, together with your name and associated third party website profile information (such as your handle and profile picture). Hard Rock is under no obligation to display, feature or use any Submission, but may do so at its sole discretion. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory.

7. Prohibited Conduct

You agree not to (a) upload, transmit, post, email, or otherwise make available to the Site any material in any format that (i) is false, inaccurate, misleading, fraudulent, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of another's privacy, or libelous; (ii) infringes any third party's intellectual property or other proprietary right or rights of publicity or privacy; or (iii) contains viruses, worms, Trojan horses, time bombs, corrupted files, or any other software or programs designed to interrupt, interfere, intercept, expropriate, destroy or limit the functionality of the Site or any computer software or hardware or equipment associated with the Site; (b) alter, remove, or falsify any attributions or other proprietary designations of origin or source of the Site or Site Content; (c) impersonate any person or entity, including, but not limited to, our employees or officers, or falsely state or otherwise misrepresent your affiliation with any person or entity; (d) attempt, through any means, to gain unauthorized access to the Site or another person’s account or information on or through the Site; (e) use any robot, scraper, spider, or any other automatic device or manual process to monitor or copy the Site or any Site Content without our prior express written permission; (f) take any action that imposes an unreasonable or disproportionately large load on the Site; (g) take any action that creates liability for us or causes us to lose any of the services of our business partners, vendors or suppliers; or (h) take any action that would cause us to violate any applicable law, statute, ordinance or regulation, or that violates the Agreement.

8. Promotional Information

We may from time to time make information available at the Site regarding certain programs, offers, or promotions ("Promotions"). All Promotions are subject to the specific terms, conditions, and restrictions disclosed in connection with such Promotions and are subject to being withdrawn or changed without prior notice. We are not responsible for any typographical or other errors or omissions regarding prices, availability, or other information in connection with Promotions.

9. Right to Cancel/Errors/Omissions/Inaccuracies

The Site may contain technical inaccuracies, typographical (or other) errors, or omissions in connection with information displayed on the Site including, without limitation, rates, fees, or availability applicable to your transaction. We are not responsible for any such inaccuracies, errors, or omissions. We shall have the right not to honor reservations or information affected by such inaccuracies, errors, or omissions. We reserve the right to make changes, corrections, cancellations and/or improvements to reservations or information affected by such errors on the Site (and to the products and programs described in such information), at any time without notice, including after confirmation of a reservation.

10. Links to Other Websites

The Site may contain links to other websites that are not owned or operated by us. We do not have any control over third party websites and are not responsible for any information, functionality, or content accessed through such websites. By linking to third party websites, we do not represent or imply that we endorse such websites. You are responsible for taking the necessary precautions to protect yourself and your computer from viruses, worms, and other harmful or destructive content that may be accessible through such websites. We disclaim any responsibility for any harm resulting from your use of third party websites.

11. Disclaimer

YOU AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR AT OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. WE MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, BE ACCURATE, COMPLETE, CURRENT OR TIMELY, UNINTERRUPTED, SECURE, OR ERROR FREE. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, COMPUTER NETWORK, OR DATA (INCLUDING LOSS OF DATA) THAT RESULTS FROM YOUR ACCESS OR USE OF THE SITE. WE DO NOT WARRANT THAT THE SITE IS FREE OF DEFECTS, VIRUSES, MALFUNCTIONS, OR HARMFUL COMPONENTS THAT COULD DAMAGE OR ALLOW UNAUTHORIZED ACCESS TO YOUR COMPUTER, COMPUTER NETWORK, OR DATA. WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED, OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED AT OR THROUGH THE SITE. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU ACCESS OR USE THE SITE FROM OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS, INCLUDING WITHOUT LIMITATION, EXPORT AND IMPORT REGULATIONS OF OTHER COUNTRIES.

12. Limitation of Liability

NEITHER WE NOR OUR SUBSIDIARIES OR OUR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES (OR THEIR RESPECTIVE SUCCESSORS AND ASSIGNS) SHALL BE LIABLE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM THE SITE OR THE USE, ATTEMPTED USE OR INABILITY TO USE THE SITE, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST REVENUE, LOSS OF DATA, OR OTHER INTANGIBLES EVEN IF FORESEEABLE OR IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, YOU AGREE THAT OUR TOTAL LIABILITY FOR DAMAGES, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS THE SITE. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. Therefore, the exclusions set forth above may not apply to you.

13. Indemnification

You agree to indemnify, hold harmless, and release us, our subsidiaries, and our respective officers, directors, shareholders, employees, agents, representatives (and their respective successors and assigns) from and against any and all claims, damages, costs and expenses, including, but not limited to, reasonable attorney's fees, arising from or related to your access, use, attempted use, inability to use or misuse of the Site or noncompliance with this Agreement.

14. Export Controls and Designated Persons

The Site is operated from the United States and it is possible that software available at or through the Site may be subject to United States export controls administered by the United States Commerce Department or sanctions programs administered by the United States Treasury Department. No software available at or through the Site may be downloaded or otherwise exported or re-exported (a) into (or to a national or resident of) any country subject to a United States or United Nation embargo or sanction; (b) to anyone on the United States Treasury Department's list of Specially Designated Nationals and Blocked Persons ("SDN List"); (c) to anyone on the United States Commerce Department’s Denied Persons List or Entity List; or (d) to anyone subject to the same or similar restrictions as the foregoing. By downloading or using any software available at or through the Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any of the above lists or subject to such restrictions. Travel agents and anyone else using the Site for making reservations or travel arrangements are prohibited from making travel arrangements for “designated persons” that are government officials or residents of certain embargoed countries, or terrorists or drug traffickers or other persons or entities whose names are published on the SDN List. You agree to use all reasonable efforts not to arrange for any such designated persons to stay at, use, or tour any of our resorts, casinos, facilities, products, or services.

15. Arbitration

Any dispute, claim, or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by individual arbitration in Clark County, Nevada before a single neutral arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Any appeal shall be heard and decided by a panel of three neutral arbitrators. All arbitrators shall be retired judges or justices of any Nevada state or federal court, and shall in their substantive rulings (as opposed to procedural or discovery-related rulings that are otherwise governed by the JAMS Comprehensive Arbitration Rules and Procedures), apply the laws of the State of Nevada without giving effect to any choice or conflict of law provision or rules that would cause the application of the laws of any jurisdiction other than the State of Nevada. The award of the arbitrator(s) shall be binding and final on all parties. The arbitrator(s) shall award to the prevailing party, if any, the costs and attorneys' fees reasonably incurred by the prevailing party in connection with the arbitration. If the arbitrator(s) determine a party to be the prevailing party under circumstances where the prevailing party won on some but not all of the claims and counterclaims, the arbitrator(s) may award the prevailing party an appropriate percentage of the costs and attorneys' fees reasonably incurred by the prevailing party in connection with the arbitration. Judgment on the award rendered may be entered in any court having jurisdiction. The arbitrators may not award any punitive, incidental, indirect, special, or consequential damages, including, but not limited to, damages for lost profits. Any dispute resolution proceeding arising out of or relating to this Agreement, including arbitration, will be conducted only on an individual basis and not in a class or representative action on behalf of others. There is no right for any dispute here under to be brought or heard as a class arbitration, class action, or private attorney general action or for the consolidation of arbitrations. Notwithstanding any other provision in this Agreement, and without waiving any party’s right to appeal, if this waiver of class action is held invalid or unenforceable, then the entire Arbitration clause in Section 15 (with the exception of this sentence) shall not apply. COPYRIGHT POLICY/DMCA NOTICE (A) Hard Rock International (USA), Inc. and its affiliates (collectively “Hard Rock” or “we”) respects the intellectual property rights of others and expect users to do the same. In appropriate circumstances and at our sole discretion, we may remove or disable access to material on our Website that may be infringing or the subject of infringing activity. (B) In accordance with the Digital Millennium Copyright Act of 1998, Title 17 of the United States Code, Section 512 (“DMCA”), we will respond promptly to claims of copyright infringement that are reported to the agent that we have designated to receive notifications of claims infringement (its “Designated Agent”). Our Designated Agent is: The Mirage Casino Hotel Las Vegas, 3400 Las Vegas Blvd. South, Las Vegas, NV 89109 Attn: General Counsel Email: [email protected] Phone: 954-585-5703 (C) If you are a copyright owner (or authorized to act on behalf of the copyright owner) and believe that your work's copyright has been infringed, please report your notice of infringement to us by providing our Designated Agent with a written notification of claimed infringement that includes the following information: (i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. (ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. (iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. (iv) Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted. (v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. (vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. We will investigate notices of copyright infringement and take appropriate actions under the DMCA. 16. Miscellaneous If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be severed from the remainder of the Agreement, which shall remain in full force and effect. No waiver of any breach or default of the Agreement shall be deemed to be a waiver of any preceding or subsequent breach or default. You may be required to agree to additional terms and conditions to access particular sections or functions of the Site. We reserve the right, in our sole discretion and without consent or notice, to transfer, assign, sublicense or pledge the Site or this Agreement, in whole or in part, to any person or entity. You may not assign, sublicense or otherwise transfer in any manner any of your rights or obligations under the Agreement. The section headings used in the Agreement are for convenience only. We may at any time and for any reason in our sole discretion, modify or discontinue the Site or terminate or restrict your access to the Site.

Last Updated: October 12, 2023

WE RESPECT THE PRIVACY OF EVERY INDIVIDUAL WHO VISITS THIS SITE

This Privacy Policy (“Policy”) explains how www.hardrock.com (the "Website") and any mobile applications that we may issue (the “Apps”) collect and otherwise process personally identifiable information, including Job Posting Information as defined below (collectively, "Personal Information"). Please note that this Policy does not apply to Personal Information collected under Unity by Hard Rock loyalty program (“Program”). For more detailed information about how we may collect and process your Personal Information under the Program please visit the Program’s Privacy Policy page at unity.hardrock.com/privacy-policy.

You may choose to submit Personal Information (such as your name, address, e-mail address and telephone number) to us at several different points on our Website and through the Apps. We collect, use and disclose Personal Information for business purposes only unless otherwise set out herein. We will not share this information in ways different from what is disclosed in this Policy. If you have any questions about this Policy, the Website or any Apps, please contact us at [email protected].

WHO IS COLLECTING YOUR INFORMATION

The Website is owned and operated by Hard Rock Cafe International (USA), Inc. ("Hard Rock", “we”, “us” or “our”). This Policy applies only to the Website and to our Apps (except for the Unity App, which is governed by the Unity by Hard Rock loyalty program’s Privacy Policy). Hard Rock is the sole owner of the information collected on the Website or through the Apps.

LINKS

The Website and the Apps contain links to other sites whose privacy policies may differ from those of Hard Rock which we recommend you carefully review and consider. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Website or the Apps.

WHAT INFORMATION WE COLLECT

Personal Information from the Website or the Apps is gathered in two ways: (1) indirectly, i.e., certain Website information about you, such as domain name, IP address, browser type and page views, mobile device ID and type, and geolocation which is collected through our Website's or our Apps’ technology to provide certain functionality to you, to remember you when you return, to customize our Website to your preferences and manage content, and compile statistics about Website usage; and (2) directly, when (a) you voluntarily submit Personal Information such as, first and last names, addresses, email address(es), phone numbers, birthdate, marital status, number of children and their ages, social network and ‘handle’ data, preference information, or survey answers/opinions, in connection with various marketing and promotional activities, surveys or contests conducted on the Website or through the Apps; (b) when you enroll in our loyalty and reward programs; c) when you register to become a user of the Website or the Apps we will collect the password and security question/answer; and (d) when you submit resumes to the third party applicant tracking system described below and respond to job postings through the Website. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used either in this Policy or separately at the point at which the information is collected if not described in this Policy.

GEO LOCATION

If you have provided permission through your mobile device to allow us to collect location information through the Apps, Hard Rock may obtain your physical location information from technologies like GPS, Wi-Fi, or cell tower proximity. The App may use the geo-location features of the App (GPS or network-based) and geo-location information that is collected through the Apps to provide you information regarding Hard Rock cafes and hotels, events and promotional offers in or near your area or current location. You are able to withdraw your permission for Hard Rock to acquire physical location information from your mobile device through your mobile device settings, although Hard Rock does not control this process. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the mobile device manufacturer.

JOB POSTINGS

The Website may include job postings from time to time for various Hard Rock locations or our corporate offices. You may be given the opportunity to apply for job openings online through an applicant tracking system operated by iCIMS by creating an account and submitting an application via the Website, which is usually received by the human resources department of the hiring company (which may be Hard Rock or a Hard Rock affiliate or an independent entity). If submitted through that tracking system, your resume or CV and other Personal Information (collectively, “Job Posting Information”) will be made available to the owner, operator or manager of the Hard Rock location or Hard Rock office to which you are applying (which could be a different company from Hard Rock). In addition, your Job Posting Information will be stored in that tracking system in an electronic database maintained by iCIMS in the United States on behalf of Hard Rock and the operators, owners and managers of Hard Rock locations and corporate offices.

In some cases, the Website might list the email address of a contact person at the applicable hiring company. If that hiring company is Hard Rock or a Hard Rock affiliate, any Job Posting Information sent to that email address will be maintained in accordance with this Policy. If that email address is for an independent entity that owns, manages or operates that Hard Rock location, then it will be maintained in accordance with their information practices. If you have any questions about those practices, please contact iCIMS directly at www.icims.com.

All such Job Posting Information may be used by the applicable hiring company for the purpose of assessing your suitability for current and future job vacancies and to pursue your recruiting process. HARD ROCK MAKES NO REPRESENTATIONS AND WARRANTIES REGARDING THEIR INFORMATION SECURITY OR PRIVACY PRACTICES. PLEASE NOTE THAT HARD ROCK DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY RELATING TO USE OF YOUR JOB POSTING OR OTHER PERSONAL INFORMATION (INCLUDING RESUMES AND CVS) BY ANY INDEPENDENT OWNER, MANAGER OR OPERATOR OF A HARD ROCK LOCATION.

You will also be required to create an account with a user name and password when using the applicant tracking system. You are solely responsible for maintaining the confidentiality of that username and password, and for any unauthorized access or use of your user name and password, except where due to the negligence or other fault of Hard Rock.

If at any time you want your Personal Information, resume or CV to be deleted, you simply need to notify the hiring Hard Rock Hotel operator or management company, and in the case of information submitted through the iCIMS tracking system to an independent owner, manager, or operator of a Hard Rock location, you should notify the independent owner, manager, or operator of a Hard Rock location. You may also contact iCIMS directly as stated in the iCIMS privacy policy, www.icims.com/legal/privacy-policy-website.

RIGHT NOT TO PROVIDE INFORMATION

In certain jurisdictions, you may have the right not to provide Personal Information. However, if you elect not to provide such information, you may not be able to utilize certain services on the Website or the Apps.

DATA RETENTION AND DISPOSAL

Hard Rock keeps customer information for as long as is necessary for business purposes, or as legally required by appropriate state, federal and regulatory bodies. Retention periods vary depending on the type of information and how it is used. The criteria we use to determine the appropriate retention periods include:

How long we have a relationship with you and provide services or products to you.
Whether there is a legal, contractual or similar obligation that requires us to keep your information for a certain period of time.
Whether you have consented to retention of your information for a longer period of time.
Whether the personal information is sensitive.
When we no longer need to use or retain your personal information, records, both physical and electronic, are destroyed.

COOKIES/ONLINE TRACKING

Some information that we collect about you is collected passively through the use of "cookies." Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences.

There are two types of cookies: session and persistent cookies.

Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.

Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

DO NOT TRACK SIGNALS

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g., by disabling cookies). Please note that Hard Rock does not collect, and is not aware of third parties that collect, from users of the Website personal information about users’ online activities across third party websites.

CLEAR GIFS, PIXEL TAGS AND OTHER TECHNOLOGIES

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. You may view and change your preferences at any time by using the ‘Privacy Settings’ link found in the footer of our website. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

THIRD PARTY ANALYTICS/TRACKING

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies, tracking pixels and other tracking technologies to perform their services. We do not share your personal information with these third parties.

AUTOMATED DECISION MAKING AND PROFILING

Automated Decision Making refers to a decision which is taken solely on the basis of automated processing of your personal data. This means processing using, for example, software code or an algorithm, which does not require human intervention. As Profiling uses automated processing, it is sometimes connected with automated decision making. Not all profiling results in automated decision making. Hard Rock does not use any automated decision making or profiling in its business processes.

ACCESS, CORRECTION, AND CHOICE

You have choices about the collection, use, and sharing of your personal information, including:

Deletion: You can request that we erase or delete all or some of your personal information (e.g., it is no longer necessary to provide services to you).
Change or Correct: You can review and edit your personal information by logging onto the Site and visiting your account. Please note that personal profile information supplied by you at the Site can be accessed by you online at any time and at no charge.
Object to or Restrict Use: You can request that we stop using some or all of your personal information or restrict our use of your personal information.
Access and/or Take: You can request a copy of your personal information.
- Right to Portability – provides the ability to request personal information in machine readable format (i.e. CSV).
Marketing: Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking the unsubscribe link at the bottom of the email.
Withdrawing Consent: If we have collected or processed your personal information with your consent, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information based on other lawful processing grounds.

If you request access, correction, amendment or deletion of your Personal Information and you have more than one account with us, you will need to instruct us on each account separately. Reasonable access to Personal Information will generally be provided within thirty (30) calendar days at no cost to you, subject to limited exceptions prescribed by law or excessive requests.

For your protection, we may need to verify your identity before fulfilling your request. Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions that occurred prior your request. We will also retain your personal information if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce the Terms and Conditions of Use. We may also need to retain your personal information if required by gaming industry regulations, federal tax statutes and other legal requirements (e.g., information on our customers who self-report; tax reporting documents; player winnings, and any statistics, reports or listings that are required to protect our casino properties).

We aim to keep our information about you as accurate as possible. If you would like to access, update, review or change the details you have supplied us with, please contact us as set out below.

SUBSCRIBERS/ORDERS

In order to use and participate in certain programs or services offered by Hard Rock via the Website or the Apps, you must first complete a registration form. In order to use or participate in such programs and services, we will need to collect certain Personal Information about you, such as your name, email address and contact details, and, if applicable, credit card payment information. This information is used to communicate with you about specific services, offers, benefits and features on our Website or Apps for which you have expressed interest or registered. For some Website or App services, you may be asked to provide a password and user identification. This information is collected to confirm eligibility for use of the online services and to establish the identity of the authorized user. You are responsible for maintaining the confidentiality of that password and user identification.

SURVEYS & CONTESTS

From time-to-time our Website or Apps may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Requested data may include your contact data, data of birth, marital status, number of children and their ages, and your opinion/answers. Contact information will be used to administer your participation in a contest, notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website and Apps and our other products and services.

HOW WE SHARE YOUR INFORMATION AND WHO WE SHARE IT WITH

During the course of business, we may disclose, transfer or otherwise make available Personal Information to our affiliates and third-party service providers who have been legally contracted to provide services on our behalf, and are prohibited from using it for any other purpose. Job Posting Information is shared with independent operators and/or managers of the Hard Rock locations, and Hard Rock and its affiliates as discussed above.

Your Personal Information may be maintained and processed by our affiliates and other third party service providers in the US, Canada or other jurisdictions. Third-party vendors that may receive personal data include payment card processors and financial institutions for transactions and financial management; on-line Rock Shop and retail product vendors, prize fulfillment company, travel agency, on-line reservation service provider, on-line job applicant service provider, survey research firm, and website analytics firm. We may share your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or to comply with legal, regulatory or administrative requirements. We may also share your Personal Information with an investigative body in case of a breach of an agreement or contravention of law, or as otherwise required by Canadian, the U.S. or other law. We may also disclose your Personal Information where necessary for the establishment, exercise or defense of legal claims, to investigate or prevent actual or suspected loss or harm to persons or property, or as otherwise permitted by law.

We may transfer your Personal Information as an asset in connection with the sale or transfer of all or part of the business (including transfers made as part of insolvency or bankruptcy proceedings) or as part of a corporate reorganization or other change in corporate control.

CHOICE/OPT-IN

Our users are given the opportunity to 'opt-out’ to having their Personal Information used for purposes not directly related to the purposes for which it has been collected. For example, our online Rock Shop retail merchandise order form has an 'opt-out' mechanism so users who buy a product or register for a service from us, but do not want any marketing material, can keep their email address off of our lists. Some jurisdictions may require ‘opt-in’ only.

HARD ROCK – 3RD PARTY DISCLOSURE POLICY

We may, under limited circumstances, send you offers for related products or services from affiliated Hard Rock companies or jointly offered by Hard Rock together with select third parties. These offers are sent only to those users who have indicated their acceptance to receiving marketing materials from Hard Rock.

INTERNATIONAL DATA TRANSFERS

As a global organization, data we collect may be transferred internationally throughout Hard Rock's worldwide organization and to Hard Rock’s headquarters in the United States. Some of the jurisdictions to which data is transferred may not provide the same level of privacy protection as your local jurisdiction. By using and purchasing services and submitting Personal Information through the Website or the Apps, you consent to such transfers of your Personal Information. Without such consent, Hard Rock is not able to provide you with access to its online services and other programs made available on the Website or through the Apps.

EU-U.S. DATA PRIVACY FRAMEWORK COMPLIANCE

Hard Rock participates in and complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the UK Extension of the EU-US DPF as approved by the European Commission in its adequacy decision issued on July 10, 2023.

Hard Rock complies with the EU-U.S. Data Privacy Framework Principles, that were developed by the U.S. Department of Commerce in consultation with the European Commission in order to provide organizations in the United States with a reliable mechanism for personal data transfers to the United States from the EU while ensuring that EU data subjects continue to benefit from effective safeguards and protection as required by European legislation with respect to the processing of their personal data when they have been transferred to non-EU countries.

To learn more about the EU-U.S DPF and view our certification, please visit the EU-US DPF website at https://www.dataprivacyframework.gov/s/participant-search

If there is any conflict between the policies in this privacy policy and the EU-U.S. DPF Principles, the EU-U.S DPF Principles shall govern.

Hard Rock commits to cooperate with the EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

Hard Rock and the following U.S. subsidiaries comply with the EU-U.S. DPF Principals:

Boardwalk 1000, LLC
Hard Rock Café International (STP), Inc.
Hard Rock Café International (Hollywood), Inc.
Hard Rock Café International (Orlando), Inc.
Hard Rock Café Merchandise, Inc.
Hard Rock Casino Cincinnati, LLC
Hard Rock Hotel Licensing, Inc.
Seminole Hard Rock Support Services, LLC
Hard Rock Sacramento FM, LLC
Seminole Hard Rock Digital, LLC
Seminole Hard Rock Entertainment, Inc.
Spectacle Gary Holding, LLC

In compliance with the EU-U.S. DPF, Hard Rock commits to resolve complaints about your privacy and our collection or use of your Personal Information.

If you have any question or complaint regarding our participation in the EU-U.S. DPF and the UK Extension of the EU-U.S. DPF or the processing of your Personal Information you may contact us as indicated below in the section of this Privacy Policy “HOW TO CONTACT US”.

DISPUTE RESOLUTION AND ARBITRATION

When other dispute resolution avenues are exhausted, you may invoke the binding arbitration. Hard Rock Cafe International (USA), Inc. has provided a private sector independent recourse mechanism (located in the United States) to investigate and expeditiously resolve individual complaints and disputes. This dispute mechanism will cover all Personal Information except for human resource data. For more information, visit the website for ICDR®/AAA®EU-U.S. DPF: International Centre for Dispute Resolution®, the international division of the American Arbitration Association® (ICDR/AAA) at https://www.icdr.org/dpf. The services of ICDR/AAA are provided at no cost to you.

Under certain limited conditions and as a last resort, the individual can invoke binding arbitration. The Federal Trade Commission has jurisdiction over Hard Rock’s compliance with the EU-U.S. DPF.

If Hard Rock transfers your Personal Information to a third party, we will ensure the third party is contractually obligated to process your data only for limited, specific purposes consistent with this policy, to apply the same level of protection to that data as the EU-U.S. DPF Principles, and notify us if it makes a determination that it can no longer meet this obligation. Upon notice, Hard Rock will take reasonable and appropriate steps to stop and remediate unauthorized processing. In cases of onward transfer to third parties of Personal Information received pursuant to the EU-U.S. DPF, Hard Rock is potentially liable.

PUBLIC FORUMS

The Website or the Apps may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information you disclose in a public forum will be available to other visitors to our Website or other users of the Apps. To the extent you disclose your Personal Information in public forums, the use of the information by third-parties will not be subject to this Policy.

PROTECTING CHILDREN

Hard Rock is mindful of the privacy of children as children merit specific protection with regard to their personal data, as they may be less aware of the risks, consequences and safeguards concerned and their rights in relation to the processing of personal data. For these reasons, promotions activities by Hard Rock addressed to children always receive specific attention and protection Hard Rock always rely on consent as lawful basis for processing of children information, and we always get consent from whoever holds parental responsibility for the child.

HOW TO ACCESS AND UPDATE USER INFORMATION

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking the unsubscribe link at the bottom of the email or contacting customer care.

We aim to keep our information about you as accurate as possible. If you would like to access, update, review or change the details you have supplied us with, please complete this form. If you want to update information in the iCIMS tracking system, please contact iCIMS as noted in their privacy policy. In some cases, we may need to use Personal Information obtained previously to verify your identity.

HOW WE ENSURE THE SECURITY OF YOUR DATA

We have implemented technical, physical and administrative measures, as well as policies and procedures designed to safeguard your Personal Information from unauthorized access, use, disclosure, modification or destruction and will continue to update these measures as new technology becomes available. Although we take efforts to protect your Personal Information, we cannot guarantee the security of your Personal Job Posting Information collected by the independent owners and operators of the Hard Rock locations. Any transmission of Personal Information is at your own risk.

HOW TO CONTACT US

You may address all communications to:

Hard Rock Cafe International (USA), Inc., Seminole Hard Rock Support Services, LLC,

Attn: Global Data Protection and Risk Office (GDPRO), 5701 Stirling Road,

Davie, Florida 33314, or e-mail to [email protected].

If you are in the European Union (EU), you may address all communications to our Data Privacy Representative in EU by using the following contact details:

Hard Rock EU Data Privacy Representative

Studio Legale PANETTA

Via Arenula, 83

00186 Roma RM, Italy

[email protected]

If you are in the United Kingdom (UK) you may address all communications to our Data Privacy Representative in UK by using the following contact details:

Debbie Galbraith

Hard Rock International

148 Old Park Lane, London W1K 1QY, UK
[email protected]

Please include your name, address and phone number or e-mail in all communications and state clearly the nature of your request.

If you wish to make a request to access the Personal Information we collect and store about you, complete this form.

CHANGES TO OUR PRIVACY POLICY

If we make any changes to our Policy, we will post the updated Policy to the Website, provided on an updated homepage link, and may post it to other places we deem appropriate. Users who have authorized e-mail communication will be notified via e-mail of any material changes to the Policy. We will use Personal Information in accordance with the Policy under which it was collected.

YOUR CALIFORNIA PRIVACY RIGHTS / NOTICE FOR CALIFORNIA RESIDENTS (www.hardrock.com/ccpa)

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